FieldScope Terms of Service

Effective 10/27/26 · Version 1.0

These terms govern a restoration company's use of FieldScope, the field documentation app at app.fieldscope.work, provided by FieldScope LLC.

Some features these terms describe, such as Priority Response and time records, are released over time or may not be part of your plan. A section about a feature applies when your company uses that feature.

1. Who these terms are for

These terms are an agreement between FieldScope LLC, a Colorado limited liability company ("FieldScope", "we"), and the business that signs up for FieldScope ("Customer", "you"). The person who accepts them confirms they have authority to bind that business.

• Service: the FieldScope web app, its features, the secure document links and signing pages it creates, and related support.
• Users: the people you invite to your FieldScope workspace (owners, administrators, office staff, technicians and any other roles the Service offers).
• End Customers: your own customers, such as property owners, tenants, property managers and insurance contacts, whose information you put into FieldScope or who open a link you send them. End Customers aren't parties to these terms.
• Customer Data: everything you, your Users or your End Customers put into the Service: jobs, photos, videos, readings, notes, documents, signatures, and your contract wording.

If you use FieldScope on behalf of a company, "you" means that company.

2. Accounts, roles and users

You're responsible for your workspace and everything done in it by your Users.

• Accurate details. Give accurate account and company information, and keep it current.
• Roles. You assign each User a role. Roles control what each User can see and change; for example, technicians don't see prices. You're responsible for choosing the right role for each person.
• Sign-in security. Keep sign-in links, passwords and devices secure, and don't share accounts. Tell us promptly at support@fieldscope.work if you suspect unauthorized access.
• Former staff. Remove or disable a User's access when they leave your company.
• Age. Users must be at least 18.
• The business owns the workspace. The Customer is the business, not the person who signed up for it. If your admin leaves or can't be reached, the business can ask us to transfer admin access to someone else. We'll verify the request with the business before we do.

3. Plans, fees and payment

You pay the fees for the plan you choose, as described at sign-up or in an order form.

• Billing. Fees are billed in advance for the billing period of your plan and are non-refundable except where these terms or the law say otherwise.
• Taxes. Fees don't include taxes; you pay any that apply, other than taxes on our income.
• Late payment. If payment is more than 15 days late, we may suspend the Service after giving you notice (section 11).
• Price changes. We'll give at least 30 days' notice before a price change takes effect for your next billing period.
• Your own payments. Payment links you add to your documents (for example, your own Stripe link) are between you and your End Customers. FieldScope doesn't process or hold those payments.
• Trials. We may offer a free trial or a demo workspace. A trial lasts as long as we tell you when it starts, comes with no service commitments, and may change or end at any time. If a trial ends without a paid plan, your data is handled as for a closed account (section 11).

4. Acceptable use

Use FieldScope only for lawful business purposes. You and your Users won't:

• put in data you don't have the right to use, including photos, videos or personal information collected without the notices or permissions the law requires;
• use the Service to send spam, harass anyone, or send documents for signature to people who didn't expect them;
• text, call or email End Customers without any consent or notice the law requires. When a User texts from their own phone through FieldScope's hand-off, your company is the sender;
• try to get into another company's workspace, test our security without written permission, or get around role permissions or usage limits;
• reverse-engineer, copy or resell the Service, or use it to build a competing product;
• upload malicious files, or PDFs designed to run scripts or hidden actions;
• use FieldScope to make, alter or present a document, signature or record as something it isn't.

We may remove content or limit access that breaks these rules (section 11).

5. Your data and your customers' data

You own your Customer Data. You give FieldScope permission to store, process, display and transmit it only to provide, secure and support the Service for you, and as the law requires.

• Our role. For End Customer information, FieldScope acts as your service provider: we process it on your behalf and under your instructions, as described in our Privacy Policy. We don't sell Customer Data or use it for advertising.
• Your responsibilities. You're responsible for having the right to collect and share Customer Data with us, including giving End Customers any notices and getting any permissions the law requires, for example before photographing or recording inside someone's home.
• Keeping companies separate. Each company's workspace is kept separate. One company can't see another's data.
• Our access to your data. FieldScope staff open your Customer Data only when an owner or admin grants support access in the app (read-only, for the time you choose, and logged where you can see it), when needed to keep the Service secure or working, or when the law requires. To run your account, we see account information such as your plan, billing status, users and usage, not your jobs.
• Confidentiality. We keep your Customer Data confidential and use it only as these terms allow. You'll keep confidential any non-public information about FieldScope we share with you, such as features before release.
• Service records. We may use technical information about how the Service runs (for example, error reports and performance timings) to keep it working and improve it. When we do, we remove or avoid customer content wherever we can.
• Aggregate information. We may use de-identified, aggregated information that can't reasonably identify you, your Users or your End Customers. We never share your contract wording, prices or code book with other companies.
• Export. You can export your data while your account is active, and for 30 days after it ends (section 11).

6. AI features

FieldScope includes AI features, for example drafting scope lines, reading photos and sketches, summarizing a job, and answering questions in the assistant. AI output is a suggestion for a person to review, not a professional judgment.

• Review before use. You're responsible for reviewing AI suggestions before you rely on them, approve them, or put them in a document, estimate or invoice. That includes scope lines, quantities, prices, moisture assessments, room dimensions and wording.
• Approval. AI changes to your records need a User's approval as the Service describes. AI never sends documents or signs anything on anyone's behalf.
• No professional advice. AI features don't provide legal, insurance, engineering, health or safety advice. They don't certify compliance with IICRC standards or any other standard.
• No decisions about people. AI features don't decide anyone's insurance coverage, claim payment, credit, employment or housing. People at your company and the insurer make those decisions.
• Our AI provider. To run these features we send the relevant job information to our AI provider, listed in the Privacy Policy. It processes that information to produce a response for you. Under its commercial terms, our AI provider may not train its models on that information.
• Your choice. Owners and admins may ask us to switch off AI features for their workspace at support@fieldscope.work.
• Your output. AI output generated in your workspace is Customer Data and belongs to you. Reviewing it before you rely on it is still your responsibility.

7. Documents, templates and contract wording

FieldScope gives you document templates, which are layouts and structure. The contract wording in them is yours. That covers your work authorization, proposal, completion and waiver terms, consent additions, cancellation notices, emergency request wording, insurance assignment wording, and any document you upload.

• Your responsibility. You're solely responsible for the content of your documents and contract wording. That includes whether they're accurate, complete, enforceable and compliant with the laws that apply to your business and your End Customers.
• No legal review by us. FieldScope doesn't review, approve or vouch for your wording. Nothing in the Service means a document or template is "compliant" or "legally binding". FieldScope LLC isn't a law firm and doesn't give legal advice; have your own attorney review your documents.
• Calculated values. Where the Service calculates something for a document, such as a total, a date or a cancellation deadline from your settings, you're responsible for checking it before you send the document.
• Uploaded documents. If you upload your own documents, you confirm you have the right to use them. We store and process them only to provide the Service to you.
• Sample content. Demo jobs, sample documents and placeholder text (such as "SAMPLE TERMS") are fictional examples. They aren't recommended wording, and you shouldn't use them as your own terms.

8. Electronic signatures and secure document links

FieldScope provides tools for sending documents through secure links and collecting electronic signatures. The tools are designed to support the requirements of the federal ESIGN Act and Colorado's Uniform Electronic Transactions Act for electronic records and signatures. Whether a particular agreement is valid or enforceable depends on its content, the parties and the circumstances, which are your responsibility (section 7).

• Turning it on. Before using remote signing for real customers, an owner or admin must accept these terms, choose a retention policy, and confirm your company's responsibility for its documents and signing practices. Test mode is available first.
• What FieldScope records. For each signing, FieldScope keeps the document's fingerprint (SHA-256), the signer's consent, verification and stated authority, timestamps, IP address and device details, and a tamper-evident audit trail, plus the finalized PDF.
• Your choices. Settings that weaken verification, such as link-only signing, are your company's documented decision. The certificate records them.
• No sending or signing for you. FieldScope never sends a document, a link or a reminder without a User's action, and never signs on anyone's behalf.
• Retention and holds. Signed records are kept and deleted according to the retention policy and any legal holds you set. Once a record is deleted, FieldScope can confirm whether a copy someone provides matches its recorded fingerprint, but can't recover the document.
• End Customer requests. If an End Customer withdraws consent, asks for a paper copy or asks to cancel through a link, FieldScope records the request and tells you. Acting on it is up to you.

8A. Priority Response and building information

FieldScope's Priority Response features let you keep building profiles for the properties you serve and post QR signs where occupants can report a problem.

• Not an emergency service. FieldScope doesn't dispatch anyone, doesn't monitor reports around the clock, and doesn't promise that a report will be seen or answered within any time. It isn't a substitute for 911, the fire department, or a building's alarm and life-safety systems. The reporting page tells people to call 911 in an emergency.
• Your response commitments are yours. Any response time or service you promise a building owner or manager is between you and them.
• Building information. You're responsible for the accuracy of the shut-off locations, access codes, contacts and plans you store, and for keeping them current. FieldScope keeps access codes restricted and never includes them in notifications, the public reporting page or AI requests.
• Reports from the public. Reports through a QR page come from people who aren't your Users. Reviewing and acting on them is up to you.

9. Third-party services and trademarks

FieldScope relies on outside providers for hosting, email and AI, listed in the Privacy Policy. Some features hand you off to other services you choose to use, such as your email app, phone messaging, calendar or your own payment link. Your use of those services is governed by their own terms.

• Estimating platforms. FieldScope's Xactimate entry aid helps you type your own scope into Xactimate. FieldScope isn't affiliated with or endorsed by Verisk or Xactimate, and doesn't provide Verisk price lists or codes. Your code book holds only codes from your own estimates.
• Standards bodies. References to IICRC standards (such as S500 and S520) are for orientation. FieldScope isn't affiliated with or endorsed by the IICRC.
• Trademarks. Other companies' names and marks belong to their owners.

10. Security, availability and changes to the service

We use reasonable administrative, technical and physical safeguards to protect Customer Data, as described in the Privacy Policy. No system is perfectly secure.

• Breaches. If we learn of unauthorized access to your Customer Data, we'll notify you without unreasonable delay and as the law requires, and work with you on what End Customers need to be told.
• Availability. We aim to keep FieldScope available, but don't promise uninterrupted service. Planned maintenance, outages at our providers and events beyond our control can affect it. Work captured offline syncs when a connection returns, where the Service supports it.
• Changes. We improve FieldScope regularly and may change or remove features. If we remove a feature you depend on in a way that materially reduces the Service, we'll give reasonable notice where we can.
• Test and early features. Features labeled test, beta or preview are provided as they are, may change, and shouldn't be relied on for real customers until released.

11. Suspension, termination and getting your data out

You can stop using FieldScope at any time by closing your account. Either side may end these terms if the other materially breaks them and doesn't fix it within 30 days of notice.

• Suspension. We may suspend access, after notice where practical, for unpaid fees, a security risk, or use that breaks section 4 or the law. We'll restore access once the issue is resolved.
• Getting your data out. After your account ends, you have 30 days to export your Customer Data. After that we delete it within 90 days, except where the law requires us to keep it, or where it's under a legal hold you set or a legal obligation applies.
• Signed records. Before closing, export any signed records you need to keep. The verify page keeps working only for records FieldScope still holds or has a tombstone for.
• What continues. Sections 5 (as to data already processed), 7, 8, 12, 13, 14, 15 and 16 continue after these terms end.

12. Disclaimers

Except as these terms expressly say, the Service is provided "as is" and "as available". To the extent the law allows, FieldScope disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement.

Without limiting that, FieldScope doesn't promise that:

• AI suggestions, calculations, measurements from photos, or drying assessments are accurate or complete;
• an estimate, scope or invoice made with FieldScope will be accepted or paid by any insurer or customer;
• your documents, wording or signing practices meet any law or standard;
• the Service will be error-free or uninterrupted.

You remain responsible for professional decisions on your jobs, including safety, moisture readings, drying goals, demolition and what you bill.

Time records. FieldScope's time entries and T&M tickets are job records for documentation and billing. They aren't a payroll system, and FieldScope doesn't calculate wages. As the employer, you're responsible for complying with wage-and-hour laws, including overtime, rest and meal breaks, recordkeeping, and any notice or consent required before recording employees' locations. The overtime rule and other time settings in FieldScope are yours to configure. FieldScope records location for time entries only at clock-in and clock-out, and only when you turn it on. It never tracks location continuously or while someone is clocked out, and it doesn't collect fingerprints, face scans or other biometric data.

Insurance claims. FieldScope helps you document your own work and prepare requests for payment for it. FieldScope isn't a public adjuster. It doesn't act for any insured, negotiate coverage or settlements, or contact insurers for you. You decide what to send to an insurer, and you send it.

13. Limitation of liability

To the extent the law allows:

• No indirect damages. Neither side is liable for lost profits, lost revenue, lost business, denied or reduced insurance claims, or indirect, incidental, special, consequential or punitive damages, even if told they were possible.
• Cap. Each side's total liability under these terms is limited to the fees you paid FieldScope in the 12 months before the event that gave rise to the claim.
• Exceptions. The cap and exclusions don't apply to your payment obligations, your indemnity under section 14, or a party's fraud or willful misconduct.

14. Indemnification

You'll defend and indemnify FieldScope against third-party claims arising from:

• your Customer Data, including whether you had the right to collect and share it;
• your documents, contract wording and signing practices, including claims by End Customers about your agreements, cancellations or insurance assignments;
• your employment and pay practices, including wage-and-hour claims by your Users or employees based on time records kept in FieldScope;
• your use of the Service in breach of these terms or the law.

FieldScope will defend and indemnify you against third-party claims that the Service, as we provide it, infringes their intellectual property rights. This excludes claims caused by your data, your documents, or changes or combinations we didn't make.

The side asking for protection must tell the other promptly, let them control the defense, and cooperate reasonably.

15. Ownership and feedback

FieldScope LLC owns the Service, including its software, templates, designs and documentation. These terms give you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is active. They don't transfer any ownership.

If you send us suggestions or feedback, we may use them without owing you anything. Feature requests you send through the app go to FieldScope only; other customers don't see them.

16. Governing law and disputes

Colorado law governs these terms, without regard to its conflict-of-law rules.

• Talk first. Before starting a formal dispute, each side will contact the other in writing and try in good faith to resolve it within 30 days.
• Where. Disputes go to the state or federal courts located in Denver County, Colorado, and both sides consent to those courts.
• Urgent relief. Either side may ask a court for urgent relief to protect its data, confidential information or intellectual property.

17. Changes to these terms, notices and general terms

• Changes. We may update these terms. For a material change we'll give at least 30 days' notice by email or in the app, and owners and admins will be asked to accept the new version before their next use of the features it affects. If you don't agree, you can close your account before the change takes effect.
• Notices. We send notices to the account owner's email or in the app. Send legal notices to FieldScope LLC at legal@fieldscope.work.
• Whole agreement. These terms, the Privacy Policy and any order form are the whole agreement. If one part is unenforceable, the rest still applies.
• Assignment. You can't transfer these terms without our written consent. We may transfer them as part of a merger, acquisition or sale of the business, with notice to you.
• No waiver. Not enforcing a term isn't a waiver of it.
• Electronic acceptance. Accepting these terms in the app is your signature on them. We record which version you accepted, who accepted it and when.
• Publicity. We won't use your company's name or logo in our marketing without your permission.